5. FAQ (Frequently Asked Questions)
Q1: What is the lead time for mass production?
A: Typically, the lead time is 3-4 weeks after sample approval and deposit receipt, depending on the order volume.
Q2: Can I get samples for testing before placing a bulk order?
A: Yes, we provide free samples (usually 3-5 pcs) for technical evaluation. You only need to cover the shipping cost.
Q3: Do you support customized designs?
A: Absolutely. Most of our transformers are customized. Please provide your specifications (Input/Output voltage, power, frequency, inductance, etc.) for a quote.
Q4: What is your Minimum Order Quantity (MOQ)?
A: Our standard MOQ is 1,000 pieces per model, but we can support smaller quantities for initial trial orders.
Q5: What payment methods do you accept?
A: We support multiple convenient payment methods, including T/T (Bank Transfer), PayPal, and Western Union.
Q6: Are your products UL certified?
A: Yes, our products and insulation systems are UL certified (File No. E332338), ensuring safety and compliance for the global market.
Q7: How do you handle shipping?
A: We offer flexible shipping terms including EXW, FOB, DDU, and DDP. We can ship via sea, air, or express (DHL/UPS/FedEx).
Q8: What is the warranty period for your transformers?
A: We offer a 1-year quality warranty from the date of delivery. We stand behind our quality with full technical support.
